Privacy Policy

Urban Green Energy LLC

Urban Green Energy LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you interact with our website, services, and communications.

Information We Collect

When you visit our website or submit information through a form, we may collect the following personal information:

  1. Name
  2. Email address
  3. Telephone number
  4. Address, city, state, and ZIP code
  5. Information related to service requests or energy consultations

We may also collect non-identifiable information related to website usage, such as browser type, device type, pages visited, and general interaction data to improve website performance and user experience.

How We Use Information

Information collected is used solely to:

  1. Respond to inquiries and service requests
  2. Provide estimates, pricing information, and appointment scheduling
  3. Communicate about home inspections, consultations, and related services
  4. Send service updates and customer support communications
  5. Improve website functionality and overall user experience
  6. Analyze website usage in an aggregated, non-identifiable manner

We do not use personal information for purposes outside those described in this policy.

Mobile Information and Text Messaging

The purpose of our text messages is to communicate regarding estimate availability, pricing, home inspections, appointments, and related services.

By providing your phone number and submitting a form on our website, you consent to receive SMS messages from Urban Green Energy LLC.

  1. Message frequency may vary
  2. Message and data rates may apply
  3. Reply STOP to opt out at any time
  4. Reply HELP for assistance

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any parties except aggregators and providers of the text messaging services used to deliver communications.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared outside of messaging service providers required to operate SMS functionality.

Information Handling and Support Services

Personal information may be accessed by authorized internal personnel or trusted service providers solely to support operational needs such as customer service, communications delivery, scheduling, or website functionality.

These service providers are permitted to use information only as necessary to perform services on our behalf and are not authorized to use it for marketing or promotional purposes.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to understand website usage and improve performance and content. Cookies do not personally identify users and do not collect personal information such as names, email addresses, or phone numbers.

You may adjust your browser settings to disable cookies if desired; however, some site features may not function properly as a result.

Data Security

We maintain appropriate physical, electronic, and administrative safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Your Choices and Rights

You may opt out of communications from us at any time by:

  1. Replying STOP to any text message
  2. Contacting us directly using the information below

Upon request, we will take reasonable steps to update or remove your information from our records, subject to legal and operational requirements.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices, policies, or content of third-party sites. We encourage users to review the privacy policies of any external websites they visit.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Urban Green Energy LLC

📞 +1 904-452-6557

🌐 ugreenenergy.com/privacy-policy

Required Compliance Disclosure

  1. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  2. Text messaging originator opt-in data and consent will not be shared with any parties outside of text message service providers required to deliver messaging services.
  3. Information sharing with subcontractors in support services, such as customer service, scheduling, or communications delivery, is permitted.

Terms and Conditions:

Here is your rewritten, carrier-compliant Terms & Conditions customized for Urban Green Energy LLC, matching the same information you used in your updated privacy policy and SMS use case.